We’re a small studio in Meridian, Idaho, and we keep our shopper data the same way we keep our formulas — minimal, considered, and never sold. This page spells out exactly what we hold, what we do with it, and what we won’t do with it.
What we collect
We collect only what we need to ship your order and answer your messages:
- Order details — name, email, shipping address, phone (optional), the items in your basket, and the total. Used to fulfill the order and email confirmation.
- Contact form / email — the message you send us and your email address, kept so we can reply and look up the conversation later if you write back.
- Browser-stored basket — your in-progress cart lives in your own browser’s localStorage, not on our servers. Clearing browser data clears the basket.
- Server logs — request timestamps, IPs, and user-agents from our hosting platform. Retained 30 days for abuse detection, then rotated out.
What we use it for
- Fulfilling and shipping orders.
- Answering questions and resolving order issues.
- Sending order-related email (confirmation, tracking, occasional follow-up about your purchase). We don’t send marketing email unless you ask us to.
- Improving the storefront — anonymous server-side metrics on which pages load slow or error out.
What we don’t do
- We don’t sell, rent, or trade your data to anyone, ever.
- We don’t run third-party advertising trackers, pixel tags, or behavioral retargeting on this storefront.
- We don’t store payment card numbers on our servers — checkout is handled by a PCI-compliant payment processor that returns only a confirmation token to us.
- We don’t share your address or order history with marketing partners.
Who we share data with
Only the third parties strictly necessary to deliver what you ordered:
- Payment processor — receives the card details directly from your browser at checkout; we receive only a confirmation.
- Shipping carrier — receives your name, shipping address, and parcel weight to deliver the package.
- Hosting + email providers — store our order data and outbound emails to you on our behalf, under contractual data-processing terms.
Cookies and storage
The only browser storage we use is the in-progress shopping basket (localStorage, first-party, never sent to our servers until checkout). We don’t set third-party advertising or analytics cookies. If we ever add first-party analytics, we’ll update this page and tell you on first visit.
Your rights
You can ask us at any time to:
- Tell you what we have on file about you.
- Update or correct any of it.
- Delete it (subject to any tax/recordkeeping minimums we’re legally required to retain — typically 7 years for order records).
- Opt out of marketing email (if you ever opted in).
Email hello@ekgisnaturals.com with your request. We answer within a day or two and confirm in writing when the action is complete.
Changes to this policy
If we ever materially change how we handle data, we’ll update this page and refresh the date below. For material changes, we’ll also email anyone with an active order in the prior 60 days.
Get in touch
Questions, deletion requests, or anything else — write to hello@ekgisnaturals.com. We read every message and answer between batches, usually within a day or two.
Last updated: May 2026.